Clover: End of Device Support

Like every other point of sale solution, Clover hardware requires maintenance, updates, and sometimes even full on replacement. Fiserv – the owner of the Clover ecosystem that provides payment technology to 700,000 American businesses – will oftentimes end support for hardware on limited notice, putting businesses in a risky situation where they can’t accept payments from their customers. This can leave merchants scrambling to find a solution during their busiest times of the year. Fortunately, Diamond Elite is here to help you understand how these changes can impact your business and prevent any downtime. In this article, we’ll dive into the implications of Clover’s “End of Support” process and help your business remain secure and well supported.

Why Is End of Support on Clover Important?

As a business operator, It’s important to understand how “End of Support” can affect your current setup to prevent any issues to your daily operations.

“End of support” simply refers to times when Clover stops updating or providing assistance for particular devices or software versions. Those devices will stop receiving new security updates, features, or bug fixes. Most importantly, this means Clover and/or your current processor won’t be able to service or assist you with any problems your devices may have. Without these updates, your Clover POS system might become vulnerable to security threats or, worst of all, stop working entirely.

How Will My Clover Devices Be Impacted?

Security Risks

Once support ends, Clover devices will no longer receive security patches. This means your device might be at risk of cyber threats, such as data breaches or hacking attempts. If a data breach were to occur, the business owner remains legally liable for any and all losses. This could cost your business a lot more money than it would to replace an older system. Given that Clover terminals handle sensitive information like credit card processing, maintaining security should be a top priority. 

Limited Functionality

Unsupported Clover devices may gradually lose compatibility with newer software updates and integrations. This could affect your ability to sync with inventory management systems, accounting software, or other crucial business applications. Your daily operations might become increasingly challenging as your Clover payment devices fall behind current technology standards. This means that some credit cards you process could potentially be lost.

Lack of Customer Support

When support ends, so does customer service for those specific devices. If you run into an issue, you won’t be able to call up Clover, or even your current processor, for help. This can be pretty daunting if you rely on your Clover terminal for day-to-day operations.

Which Devices Are Going Out of Support and When?

Below is a list of all of the Clover devices that are going out of support and when:

• Station 2 (2018) {Serial # Prefix: C050} ends support on 9/30/2024
• Station Pro {Serial # Prefix: C053} ends support on 9/30/2024
• Mini 2nd Gen (LTE+WIFI) {Serial # Prefix: C032} ends support on 11/30/2024

What Should You Do Next?

Don’t worry; Diamond Elite has you covered with some simple steps to ensure a smooth transition.

Assess Your Current Setup

First things first: take a good look at your current setup. How many Clover devices do you have? Which ones are nearing the end of support? Make a list and prioritize which devices need replacing first.

There is an easy way to figure out if your system is on its last leg. We’ve outlined it below:

• Log into your system as an admin or a manager using your pin code.
• Open the diagnostics app that’s located on your home screen.
• Scroll down until you see “Additional Details” and open it up.
• Take a look at the “This Device” line. It will display both the model number and the serial number of the current device.

Explore Upgrade Options

Clover offers a range of newer devices that come with updated features and enhanced security. Diamond Elite can help you evaluate the latest Clover POS systems and see which ones best fit your business needs. We also offer full staff training, seamless installations, and 24/7 customer support. 

Backup Your Data

Before making any changes, ensure all your data is backed up. This includes sales records, customer information, and inventory data. Having a backup will prevent any data loss during the transition to a new device.

Benefits of Upgrading Your Clover POS

Even when devices aren’t in their end of life stages, there are major benefits of upgrading your Clover POS system sooner:

Enhanced Security

The latest Clover devices are equipped with up-to-date security features to protect your business and customer data from cyber threats.

Improved Features

Upgraded Clover terminals offer new and improved features, like faster processing speeds and enhanced reporting capabilities. This can help boost your business efficiency.

Better Customer Experience

Not only will you receive support on your systems with Clover, your customers will enjoy a smoother checkout experience. No more having to reboot your system during a busy time of day.

Final Thoughts

The end of support for Clover devices doesn’t have to be a stressful experience. By understanding what it means and taking proactive steps, you can ensure your business continues to run smoothly. The key is to stay informed and make decisions that best suit your business needs. Whether that means keeping your old system, or jumping on board with Diamond Elite to get you fitted for a new Clover set up.

Remember, staying on top of your payment processing technology is vital to maintaining a secure and efficient operation. So, take the time to review your options and make the best choice for your business.

We hope this guide has been helpful! If you have any questions or need further assistance, feel free to click here to schedule a call with us!